Tiffany Taylor-Hicks
Training Consultant • Content Expert • Business Strategist
Experience
2015 - Present
Velvet Rope Experience
Providing consulting to clients/customers – includes identification of business opportunities, improvement areas & giving suggestions to improve overall performance and customer service.
2010 - 2015
Samsung Electronics America
Responsible for the overall development and delivery of workshop/classroom training. Managed multiple projects, provides status updates on performance against plan and met delivery targets. Lead cross functional teams in improvement activities that focus on, Quality Management.
1998 - 2010
Verizon Wireless Communications
Delivered programs across our broad training curriculum including sales, product and leadership training. Connected key learning to the business priorities with desired outcomes. Responsible for facilitating a variety of learning methodologies, media, and materials.
About Me
A highly motivated, organized individual who will use 17+ years of management experience and skilled leadership to maintain productivity and quality of Customer Service.
Education
2018
Master of Community Development
PRAIRIE VIEW A&M
2015Master of Management
UNIVERSITY OF PHOENIX
2010Bachelor of Science in Business Management
UNIVERSITY OF PHOENIX
Skills
Contact
- velvetropeexperience.com
- [email protected]
- 713.489.9608
Tiffannie Jones
281.730.9169
[email protected]
Kristal M. Johnson
281.815.0101
[email protected]
Nicole Dean Simmons
832.713.0118
[email protected]om