Training Consultant • Content Expert • Business Strategist
2015 - Present
Velvet Rope Experience
Providing consulting to clients/customers – includes identification of business opportunities, improvement areas & giving suggestions to improve overall performance and customer service.
2010 - 2015
Samsung Electronics America
Responsible for the overall development and delivery of workshop/classroom training. Managed multiple projects, provides status updates on performance against plan and met delivery targets. Lead cross functional teams in improvement activities that focus on, Quality Management.
1998 - 2010
Verizon Wireless Communications
Delivered programs across our broad training curriculum including sales, product and leadership training. Connected key learning to the business priorities with desired outcomes. Responsible for facilitating a variety of learning methodologies, media, and materials.
A highly motivated, organized individual who will use 17+ years of management experience and skilled leadership to maintain productivity and quality of Customer Service.